Axiometrix Solutions is looking for professional, motivated individuals to join our global team in support of our mission to apply our application knowledge, innovative engineering, and operational expertise to enable engineers, technicians, and researchers to move from challenge to insight.
In joining Axiometrix Solutions, you become part of the team that is a leading test and measurement solution provider serving customers that are innovators in the electronics, aerospace, automotive and audiology markets. Axiometrix Solutions is a global business with locations in North America, Europe and Asia. Our three main product lines are industry-leading brands in each of their respective segments: Audio Precision, GRAS Sound & Vibration, and imc Test & Measurement.
Axiometrix Solutions does not accept resumes unless submitted for a current job opening. If you wish to submit your resume for one of our current job openings, please email your resume to [email protected] with the job title as the subject line.
Axiometrix Solutions is an EEO/AA Employer.
OPEN POSITIONS
Sales Operations Manager
Job Summary: Axiometrix Solutions is looking for a new Sales Operations Manager to support our global Commercial Team and directly manage the Customer Service Representative (CSR) Team. As leader of the CSR Team, the operations manager establishes, maintains, and evolves the processes for order management, including verifying order accuracy, entering orders, communicating with customers regarding terms, status, and lead-times, etc. This role works closely with other members of the commercial team—sales, international partners, marketing, and technical support—as well as colleagues within other departments (e.g., Finance/Accounting, Manufacturing).
Primary responsibilities:
- – Work with Director of Sales Operations to manage and develop global sales operations organization.
- – Manage global team of CSRs, ensuring team members are trained on relevant systems, are communicating effectively with product lines, sales, and customers, and following established order management procedures.
- – Maintain and continue to develop order management process, in the context of product lines and commercial entities.
- – Oversee the documentation, and continued evolution, of order management procedures.
- – Support CSRs with their daily tasks such as order review, validation, processing, confirmation, associated order-related communication with customers/sales, completion of requests for vendor setup (including certifications / representations) and customer setup.
- – Work with sales team and/or customer to resolve order-related or customer service issues
- – Produces and shares appropriate order-related reports
- – Provides feedback to management on workflow improvements
- – Support and/or project manage the integration/transition of commercial entities and/or new acquisitions to Axiometrix Solutions order management process via NetSuite
Required:
- – 5+ years order management/customer service experience
- – 2+ years management experience
- – Fluent in German and English
- – Strong attention to detail & well-organized
- – Effective communication skills, written and verbal (including active listening)
- – Strong PC skills (3+ years’ experience) to include:
- – CRM tools (Salesforce preferred)
- – ERP tools (NetSuite preferred)
- – Strong initiative and problem-solving skills
- – Comfortable working across multiple time zones and multiple cultures
- – Demonstrated experience in resolving customer issues while maintaining polite, professional, customer-oriented demeanor.
- – Willingness to stretch beyond defined job description
- – Ability to thrive in a time-sensitive environment and easily adapt to shifts in priorities
- – B2B technology industry experience preferred
Job Location: Ann Arbor, MI USA / East Coast US (Remote and/or Onsite)
About Axiometrix Solutions
Axiometrix Solutions is a leading provider in the test and measurement space. Our customers span the world and can be found in most technology-intensive industries including electronics, aerospace, automotive and audiology. Axiometrix Solutions consists of a strong group of well-established brands that have served customers for over 35 years. Today, we are a global business with locations in North America, Europe and Asia, along with authorized partners and representation in more than 35 countries. Our three main product lines are industry-leading brands in each of their respective segments: Audio Precision, GRAS Sound & Vibration, and imc Test & Measurement.
For more information, visit axiometrixsolutions.com
Please submit your resume to: [email protected]
Inside Sales Specialist – US Sales Team
Job Summary: As an Inside Sales Specialist focusing on imc Test and Measurement solutions, you will play a crucial role in promoting and selling our comprehensive range of testing solutions and data acquisition devices. Your primary responsibility will be to engage potential customers, identify their unique testing requirements, and offer tailored solutions that align with their specific needs. By utilizing your technical expertise and outstanding communication skills, you will contribute to driving sales revenue and achieving company growth targets.
Location: imc Test & Measurement office in Ann Arbor, Michigan, USA
Responsibilities:
- – Proactively reach out to prospective clients through phone calls, emails, Linked In and other channels to introduce our imc Test and Measurement portfolio.
- – Conduct in-depth discussions with potential customers to understand their testing and data acquisition challenges and provide expert advice on suitable solutions.
- – Demonstrate a thorough understanding of our products, their technical specifications, and their applications to effectively address customer inquiries.
- – Collaborate with outside sales team and the technical support team to ensure accurate and timely responses to customer queries, technical issues, and product-related concerns.
- – Generate and follow up on sales leads, nurturing relationships with potential clients throughout the sales cycle.
- – Develop and maintain a strong sales pipeline, tracking prospects, and updating the Salesforce CRM system with relevant information.
- – Achieve and exceed individual and team sales targets, contributing to the overall success of the sales department.
- – Stay up-to-date with industry trends, competitor products, and emerging technologies in the Test and Measurement/Data Acquisition market.
Required Qualifications:
- – Bachelor’s degree in engineering or a related field.
- – Proven experience in inside sales or technical sales, preferably in Test and Measurement, Data Acquisition, or related industries. This includes experience working with engineers, researchers, and technical professionals as customers.
- – Strong technical product knowledge of imc Test and Measurement/Data Acquisition Equipment.
- – Excellent communication and presentation skills, with the ability to articulate complex technical information to diverse audiences.
- – Demonstrated ability to build and maintain customer relationships, understand customer needs, and provide effective solutions.
- – Proficiency in using Salesforce CRM software, Linked In Sales Navigtator and other sales tools for pipeline management and customer engagement.
- – Self-motivated, results-driven, and able to work independently as well as collaboratively within a team.
- – Strong organizational skills and the ability to manage multiple tasks effectively.
- – Willingness to continuously learn and adapt to new technologies and industry developments.
About Axiometrix Solutions
Axiometrix Solutions is a leading test and measurement solution provider. Our global customers are leaders in the electronics, aerospace, automotive and audiology markets.
Axiometrix Solutions consists of well-established brands that have served customers for over 35 years. Today, we are a global business with locations in North America, Europe and Asia. Our three product lines are industry-leading brands in each of their respective segments: Audio Precision, GRAS Sound & Vibration, and imc Test & Measurement.
Audio Precision is the recognized world leader in high performance audio test and measurement instrumentation. Our audio analyzers include state of the art digital and analog signal generation and analysis capabilities. They are preferred by leading manufacturers in consumer and professional audio, as well as broadcast, network, studio, and theater entertainment distributors. Visit our website at www.ap.com for more information.
GRAS Sound & Vibration (GRAS) was founded in 1994 by Danish acoustics pioneer Gunnar Rasmussen and is a worldwide leader in the sound and vibration industry. GRAS develops and manufactures state-of-the-art measurement microphones and related equipment for industries where acoustic measurement accuracy and repeatability is of utmost importance. This includes applications and solutions for customers in aerospace, automotive, audiology, consumer electronics, and other markets.
imc Test & Measurement GmbH is a manufacturer and solution provider of productive test and measurement systems. Together with its customers from the fields of automotive engineering, mechanical engineering, railway, aerospace, and energy, imc implements solutions for research, development, service, and production. Every day, customers use imc measurement devices, software solutions and test stands to validate prototypes, optimize products, monitor processes and gain insights from measurement data. imc consistently pursues its claim of providing services for “productive testing”. The company offers its customers top technological performance throughout the entire measurement chain.
Please send a resume and cover letter to [email protected]. Principals only, recruiters please do not contact us regarding this position.
***Audio Precision/Axiometrix Solutions is an Equal Opportunity Employer***