Axiometrix Solutions is looking for professional, motivated individuals to join our global team in support of our mission to apply our application knowledge, innovative engineering, and operational expertise to enable engineers, technicians, and researchers to move from challenge to insight.

In joining Axiometrix Solutions, you become part of the team that is a leading test and measurement solution provider serving customers that are innovators in the electronics, aerospace, automotive and audiology markets. Axiometrix Solutions is a global business with locations in North America, Europe and Asia. Our three main product lines are industry-leading brands in each of their respective segments: Audio Precision, GRAS Sound & Vibration, and imc Test & Measurement.

Axiometrix Solutions does not accept resumes unless submitted for a current job opening. If you wish to submit your resume for one of our current job openings, please email your resume to [email protected] with the job title as the subject line.

Axiometrix Solutions is an EEO/AA Employer.


Customer Service Representative

Job Summary: The Axiometrix Solutions Commercial Team is looking for a new Customer Service Representative, supporting our GRAS Sound & Vibration partners and customers. The customer service representative is responsible for all aspects of order processing, including verifying order accuracy, entering orders, communicating with customers regarding terms, status, and lead-times. This role works closely with other members of the commercial team—sales, international partners, and technical support—as well as colleagues within other departments (e.g., Finance/Accounting, Manufacturing).

Primary responsibilities:

• Receive, QC, acknowledge, and enter purchase orders (from end-customers, Distributors, and Intercompany)
• Place POs to relevant product lines & receive confirmation
• Provide Order Confirmation to customer & salesperson following defined process
• Communicate delivery status to customers, expediting/escalating deliveries as needed.
• Works with sales team and/or customer to resolve order-related or customer service issues
• Produces and shares appropriate order-related reports
• Communicates effectively and pro-actively with customers via email and/or phone
• Provides feedback to management on workflow improvements
• Provide support as needed to sales team (e.g., initial inquiry response, quotation prep)


• 3+ years order management/customer service experience
• Fluent in English
• Strong attention to detail & well-organized
• Effective communication skills, written and verbal (including active listening)
• Strong PC skills (3+ years experience) to include:
o CRM tools (Salesforce preferred)
o ERP tools (NetSuite preferred)
• Strong initiative and problem-solving skills
• Comfortable working across multiple time zones and multiple cultures
• Demonstrated experience in resolving customer issues while maintaining polite, professional, customer-oriented demeanor.
• Willingness to stretch beyond defined job-description
• Ability to thrive in a time-sensitive environment and easily adapt to shifts in priorities
• B2B technology industry experience preferred
• Bilingual (English/Danish) preferred but not required

Job Location: US Eastern Time Zone, or Ann Arbor, MI preferred

Please submit your resume to: [email protected]